New leads for your enterprise could be anyplace, and being ready to fulfill them on a number of platforms is vital to filling your gross sales pipeline. Nutshell helps your group have these pivotal conversations with potential leads wherever they could be, by instruments like Nutshell SMS and Web chat out there in Nutshell Engagement.
And now, two new channels have been added to your Nutshell Engagement inbox: Fb and Instagram.
With the brand new Meta integration in Nutshell Engagement, your enterprise can have interaction with prospects and prospects by Fb Messenger and Instagram DMs to increase its omnichannel engagement technique even additional.
It’s an enormous step in centralizing all of your prospect and buyer information, placing all the data in a single place that your group wants to maneuver leads down the funnel and strengthen buyer relationships.
Uncover every little thing you are able to do with Fb and Instagram in Nutshell Engagement!
What’s the new Meta integration in Nutshell Engagement?
Now you can sync your organization’s Fb Messenger conversations and Instagram DMs into your Engagement inbox so your group can view, handle, and reply to conversations with prospects by these channels—all with out leaving Nutshell.
The brand new Meta integration in Nutshell Engagement allows you to help your organization’s initiatives to interact with prospects and prospects throughout a number of channels so you’ll be able to present buyer help, improve advertising and marketing methods, and drive extra enterprise.
What can I do with the Meta integration in Nutshell Engagement?
By syncing your enterprise Fb and Instagram accounts, Nutshell pulls conversations into your central Engagement inbox, the place you’ll be able to:
Reply to Fb Messenger conversations and Instagram DMs from inside Nutshell
View inbound messages from Fb and Instagram and chat again with potential leads proper out of your inbox in Nutshell. Each time a brand new individual sends a message to your organization, Nutshell will create a web page for them and pull in related data from their social media profile like title and profile image. Their Individual web page then turns into the principle hub for monitoring your interactions, from the primary chat to the primary sale.
Assign conversations to your group members
Create message task guidelines to make sure your group is following up on each dialog. You’ll be able to assign utilizing round-robin or specific-user guidelines you create in your Engagement settings, or depart incoming messages unassigned so group members can assign themselves.
Create new leads from incoming messages
Wish to comply with up on a Fb or Instagram dialog and switch a brand new contact right into a buyer? Rapidly escalate conversations into gross sales alternatives instantly out of your message thread. Select which pipeline to ship your lead by and kickstart the gross sales automation you’ve put in place, like sending private e mail sequences, activating reminders to your gross sales reps, and extra.
As with Nutshell SMS, you may as well configure Nutshell to routinely create new leads for contacts who chat along with your group through Fb or Instagram.
Observe all Engagement conversations and messaging stats
With the brand new Meta integration, now you can additionally monitor the channels of each dialog out of your company-wide Engagement inbox. Icons displayed subsequent to every thread will point out whether or not it got here by SMS, Chat, Fb, or Instagram.
Plus you’ll be able to view messaging exercise and gauge the effectiveness of your engagement efforts from new stories in your Engagement dashboard. The tables present the quantity of threads and leads created from every channel over a particular interval, so you’ll be able to see how contacts are speaking with you most continuously.
How do I get began?
To begin managing your organization’s Fb Messenger conversations and Instagram DMs from inside Nutshell, improve to an Engagement Pro plan at this time. Together with these new channels in your Nutshell Engagement inbox, the Engagement Professional plan additionally unlocks options like:
- One-to-one SMS messaging (150 free sends per person per thirty days)
- SMS pipeline automation – to ship the precise message on the proper time
- Web chat – so your web site guests can chat along with your group in actual time
Contact us to be taught extra!
Plus, keep tuned for our stay Meta integration webinar, the place we’ll stroll you thru the best way to arrange these new channels in your Nutshell Engagement inbox and dive deeper into the probabilities.
Take an Omnichannel Method With Nutshell Engagement
Prepared to start out streamlining conversations by Fb Messenger and Instagram? Improve to the Engagement Professional plan to get began!
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