Combining 8×8 Platform for CX parts from 8×8 Contact Heart, 8×8 CPaaS, and 8×8 Work, 8×8 Aftersale Help delivers automated end-to-end synthetic intelligence-powered buyer expertise options for retailers to proceed constructing the shopper relationship past the sale.
8×8 Aftersale Help helps retailers proactively supply assist and assist with setup, set up, or some other points through automated SMS to both entry AI-powered self service or seek the advice of immediately with a contact middle agent. If selecting to attach with an agent, clients can join with an agent instantly or schedule a session via the 8×8 Clever Buyer Assistant. The agent can then elevate the real-time interplay to video, immediately from the 8×8 Contact Heart Agent Workspace, through a one-way video hyperlink.
8×8 Aftersale Help is delivered via the 8×8 Platform for CX, which unites contact middle, unified communications, and CPaaS APIs. It will also be used with the 8×8 Sales Assist resolution to ship a streamlined buyer journey from the beginning of the buying expertise to the post-sale expertise.
“Retailers perceive the significance of fostering loyalty of their buyer base, guaranteeing clients come again time and time once more. That is the muse for lasting progress in each trade,” mentioned Lisa Martin, chief income officer of 8×8, in an announcement. “With 8×8 Aftersale Help, we’re offering retailers with the instruments they should flip each shopper right into a loyal buyer, seamlessly reworking transactions into lasting relationships.”
“On the finish of the day, we’re all shoppers, and all of us need seamless, straightforward experiences, whatever the sector we’re in,” mentioned Hunter Middleton, chief product officer of 8×8, in an announcement. “8×8 Aftersale Help ensures that retailers have the instruments they should improve buyer experiences, driving buyer satisfaction and loyalty and eliminating pointless, expensive returns and materials expenditures.”
