SugarCRM vs Pipedrive: A Complete Comparison

SugarCRM and Pipedrive are main buyer relationship administration (CRM) methods. Whereas every has distinctive options, each assist companies observe buyer interactions and leads.

SugarCRM streamlines and enhances organizations’ buyer relationship administration processes. With every little thing in a single place, you may get a complete view of each buyer and their conduct. You possibly can then use this information to tell selections that enhance gross sales, advertising, and buyer help efforts. And with built-in gross sales and advertising automation, Sugar takes away a number of the guide work too. Sugar additionally prides itself on being extremely customizable with a wonderful help crew who can be found to assist.

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As for Pipedrive, this CRM helps companies simplify their gross sales processes. Identical to its identify suggests, gross sales pipeline administration is a key performance. Nevertheless it goes past this, with exercise, job and make contact with administration, reporting, and analytics amongst its options.

This weblog compares SugarCRM vs Pipedrive so as to resolve which CRM is correct to your wants and preferences.

In our comparability of SugarCRM and Pipedrive, we’ll consider the CRM options primarily based on 5 key standards:

Ease of use
Pricing
Options
Integrations
Buyer help & coaching

By evaluating the CRMs throughout these areas, you’ll be higher positioned to establish which platform fits your enterprise’ necessities.

SugarCRM vs Pipedrive: Ease of Use

Giant companies with distinctive operations have a tendency to seek out SugarCRM simple to make use of as a result of its flexibility, customization choices, and intuitive platform. Companies with present workflows and processes can incorporate them into Sugar. With some CRMs, corporations have to alter how they work to go well with the software program’s rigidity. However Sugar flexes to go well with each enterprise’s present methods of working – making it easier to make use of.

One other good thing about SugarCRM is that its software program is designed for scalability. So, for those who’re small at present however dreaming massive, Sugar provides you room to develop.

Whereas Pipedrive is a well-liked software for gross sales groups, it has fewer options. For some, easier will imply ‘simpler’. However this isn’t all the time the case. Whereas some groups will shortly become familiar with Pipedrive and love its easy interface, bigger companies could battle to get Pipedrive to work the best way they need as a result of there are fewer customization choices.

SugarCRM vs Pipedrive: Pricing

SugarCRM’s Sugar Promote is the important thing Sugar product for gross sales groups.

As of August 2024, Sugar Promote is accessible in 4 pricing options:

Necessities — standalone gross sales automation from $19 USD per consumer per 30 days (billed yearly) for between three and 9 customers
Customary — every little thing in Necessities plus pipeline administration, forecasting, help for customized fields, and extra from $59 USD per consumer per 30 days (billed yearly) for at least 10 customers
Superior — the entire above with added AI, bug monitoring, case administration, and extra from $85 USD per consumer per 30 days (billed yearly) for at least 10 customers; that is the most well-liked subscription
Premier — essentially the most complete package deal (together with geo mapping and enhanced help) from $135 USD per consumer per 30 days (billed yearly) for at least 10 customers

Gross sales groups can use Sugar Promote independently. Or mix it with Sugar Serve (at $80 USD per consumer per 30 days — billed yearly) and Sugar Market (ranging from $1,000 USD per 30 days, limitless customers, for 10,000 contacts with extra contacts beginning at $150 USD per 30 days — billed yearly). As Sugar is a modular CRM, you possibly can select the weather you’ll profit from whereas leaving out these you don’t want – saving you cash.

Pipedrive has 5 totally different tiers:

Important — primary CRM instruments and platform integrations from $14 USD per consumer per 30 days (billed yearly)
Superior — additional automation and communication instruments from $34 USD per consumer per 30 days (billed yearly)
Skilled — the identical because the above however with enhanced reporting, crew administration, and extra instruments from $49 USD per consumer per 30 days (billed yearly)
Energy — introduces additional performance for extra work teams and permits extra customized fields from $64 USD per consumer per 30 days (billed yearly)
Enterprise — unrestricted entry to extra Pipedrive instruments from $99 per consumer per 30 days (billed yearly)

Though SugarCRM has a better entry value than Pipedrive, it gives extra in depth capabilities at its base stage. So, you’re getting higher worth for cash – notably if your enterprise has advanced wants. SugarCRM is an reasonably priced selection for companies that worth customization however don’t want the very best packages.

SugarCRM vs Pipedrive: Options

SugarCRM’s features embody:

Quote administration
Gross sales forecasting
Customization and configuration
Cellular CRM app
Marketing campaign administration software program
Lead administration instruments
In-built safety
Case administration and bug monitoring
Self-service portal, together with a searchable (and manageable) information base
Exercise streams
Interactive map-based interface
Straightforward-to-use search, filters, and tagging
Record segmentation
Reporting dashboards

Pipedrive’s options embody:

Gross sales software program
E-mail advertising with templates
Mission administration instruments
Lead technology LeadBooster (out there as an add-on)
Net Guests add-on that can assist you observe who’s visiting your web site
The flexibility to create paperwork and templates throughout the CRM

Whereas each platforms cowl core CRM options, drilling down into particulars helps you see if there are any distinctive qualities that you simply’d use. For instance, Sugar’s E-mail Builder makes it easy to arrange superior A/B testing, whereas Pipedrive’s Sensible Bcc allows you to ahead emails to sync comms in your CRM.

Whereas Pipedrive’s main focus is on pipeline administration for gross sales groups, Sugar is a extra holistic CRM that provides a broader vary of functionalities together with advertising automation, buyer help, and repair administration. Pipedrive branches out into these areas, however Sugar often is the extra complete answer you’re on the lookout for. Whereas Pipedrive gives primary analytics and reporting, SugarCRM’s options are extra in depth.

One other robust function of SugarCRM is its glorious customer support. Sugar Assist ensures each consumer will get the assistance they want. Sugar additionally has in depth multilingual and multi-currency support. Pipedrive helps 22 languages, whereas Sugar helps over 30 as customary and offers you a framework so as to add extra.

One other key distinction is that SugarCRM provides on-premises and cloud-based deployment, whereas Pipedrive is just out there on the cloud. On-premises options give companies whole possession and management over their information. For safety and compliance causes, on-premises CRMs are often most well-liked by industries coping with delicate information, similar to finance or healthcare.

SugarCRM vs Pipedrive: Integrations

You possibly can improve SugarCRM and Pipedrive with integrations, connectors, and add-ons.

It’s simple to combine Sugar with all kinds of instruments together with ERPs (e.g. Sage and Epicor, doc administration methods (e.g. Dropbox and DocuSign), B2B information intelligence software program (e.g. ZoomInfo), calendars, and e-mail inboxes.

Pipedrive’s Market additionally allows you to combine your favourite instruments that take your CRM to the following stage. You will discover apps that improve Pipedrive by way of Pipedrive Market. Sugar’s equal is SugarOutfitters. Each are simple to go looking and discover.

SugarCRM vs Pipedrive: Buyer Assist & Coaching

SugarCRM prides itself on glorious customer support and help.

Sugar’s support offerings fluctuate relying on a buyer’s chosen plan:

Primary: E-mail help throughout enterprise hours, 5 days per week.
Customary: E-mail and telephone help throughout enterprise hours, Monday to Friday.
Enhanced: Assist by way of e-mail, telephone, and dwell chat throughout enterprise hours, with precedence telephone service.
Premium: 24/7 international help for pressing points, quicker case dealing with, and a devoted senior help crew.

Primary Assist is included with Sugar Promote Necessities, Customary Assist comes free with Sugar Promote Superior, and Enhanced Assist is a part of Sugar Promote Premier. As Sugar champions flexibility, you possibly can pay to improve your help package deal individually.

No matter their help plan stage, all Sugar customers have a free self-service portal with self-help paperwork. Everybody additionally has entry to SugarClub, which is residence to consumer boards, dwell and on-demand coaching lessons, and academic assets. Plus, there’s SugarCRM’s online support page.

Pipedrive additionally provides totally different help tiers for its dwell chat:

Superior – Monday to Friday, enterprise hours (9:00 am to five:00 pm within the consumer’s timezone)
Skilled – 24 hours Monday to Friday
Energy or Enterprise – 24/7

All Pipedrive prospects can entry telephone help in English and Portuguese Monday to Friday, 7:00 am to 11:00 pm (CET/CEST). Anybody can attain out by way of e-mail at any time, too.

A key help distinction between Pipedrive and SugarCRM is the provision of dwell coaching. Whereas SugarCRM provides dwell on-line coaching with certifications and in-person periods, Pipedrive doesn’t supply both. In distinction, Pipedrive’s solely coaching supplies are impartial studying on-line programs and pre-recorded video tutorials. Nonetheless, Pipedrive customers can ask questions throughout dwell webinars.

It’s simple to see why SugarCRM and Pipedrive are each in style.

Whereas Pipedrive provides gross sales groups the fundamentals they want, companies that desire a holistic CRM could discover that Sugar higher meets their wants. Sugar’s customizability lets companies modify the platform to go well with even essentially the most advanced processes and operations. Plus, Sugar’s help crew and enthusiastic group are available that can assist you get essentially the most out of the CRM, too.

SugarCRM could value extra, however it provides extra options. This could work out higher worth for cash in the long run. You don’t must pay for third-party instruments when your CRM provides you every little thing you want.

Which CRM is greatest for you’ll rely in your wants. We hope that our comparability helps you make the proper resolution.

Incessantly requested questions

Is SugarCRM higher suited to bigger enterprises in comparison with Pipedrive?

As SugarCRM has larger customization capabilities, it’s usually higher suited to massive enterprises than Pipedrive. Sugar’s setup makes it simple for companies to regulate the CRM to go well with their operations and processes. For bigger organizations, that is extraordinarily essential.

When you can scale Pipedrive to go well with a big enterprise, the largest organizations could desire a CRM with extra superior options.

Are there any industry-specific benefits or disadvantages between SugarCRM and Pipedrive?

As SugarCRM is extremely customizable, it’s a very good match for industries with advanced workflows and processes, like manufacturing. Its scalability additionally fits large-scale operations that require in depth information and consumer administration wants. Plus, as a result of it has an off-premises choice, Sugar is compliant with {industry} rules just like the Well being Insurance coverage Portability and Accountability Act (HIPAA).

One drawback of SugarCRM is that its wide selection of customization functionality could require IT assets. Because of this, smaller companies could not be capable to make full use of each Sugar function.

As for Pipedrive, it’s simple to make use of and arrange which is useful for smaller companies that don’t have in depth IT groups. The restricted customization choices do make it much less versatile although, which is much less interesting to industries with advanced CRM wants, like customer support.

Emily Jahn
Emily is the Supervisor of Content material Advertising at SugarCRM with years of expertise working within the SaaS {industry}. Her robust fits embody long-form and short-form content material creation, Search engine optimisation-optimized writing, and editorial planning and promotion. When she’s not studying, writing, or modifying, Emily enjoys every little thing the surface world has to supply—mountaineering, tenting, backpacking, and most significantly, snowboarding!

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