KPIs for Project roles

Individuals usually ask me how undertaking managers might be evaluated, or what targets must be set for folks in project roles.

It’s a bit tough to supply a one-size-fits-all reply, however I’ve provide you with some Key Efficiency Indicators for undertaking managers, that you should use as a place to begin to your personal crew.

I discover it best to start out with the ‘why’ of why your crew exists. In case you don’t have a mission assertion or objective assertion to your crew, begin with that.

Right here’s a really generic one which I drafted for a training course project that you should use as a place to begin:

Our imaginative and prescient is to supply undertaking administration experience to allow the organisation to ship the technique, driving the proper change, on the proper time, in the appropriate manner, reworking us into an agile organisation.?

OK, on to the KPIs. These usually are not KPIs for tasks – these are nevertheless you monitor undertaking success, so that you’ll usually be utilizing measures like price variance, schedule variance, deliberate worth, cycle time, deliberate vs precise hours, billable hours and so forth.

You may monitor that kind of KPI by way of your undertaking administration software program.

However I’m extra involved in the way you monitor a person undertaking supervisor’s efficiency. What objectives are you able to set for them that assist you evaluate undertaking managers in a crew or assess how nicely they’re doing?

KPIs for Venture managers

There are such a lot of methods you possibly can monitor how nicely a undertaking supervisor is performing, however I believe it’s fairly separate from how the undertaking goes. In any case, we are able to’t at all times management for all of the variables and also you’ll most likely discover that price, schedule and adjustments all occur whether or not the undertaking supervisor is the very best one on the crew or not.

1. All tasks have clearly outlined objectives
2. All tasks have advantages clearly recognized
3. All tasks have an outlined schedule and undertaking funds
4. All tasks have a change influence evaluation accomplished for key roles
5. All undertaking milestones, dangers and points are documented within the software
6. All accomplished tasks have a closure doc that features classes realized

If you wish to pull up the project management software dashboard on the time of a efficiency overview and verify their undertaking’s useful resource capability, profitability, CPI, SPI, EV and so forth and so forth, then do, however give the undertaking supervisor an opportunity to clarify why their numbers aren’t the one factor that determines whether or not they’re doing a ok job.

KPIs for undertaking coordinator

These KPIs might additionally work for a crew coordinator, crew PA or different admin position.

1. All project meetings are booked inside an affordable time-frame (is dependent upon kind of assembly)
2. All journey requests are booked inside an affordable time-frame (is dependent upon requirement)
3. Workforce conferences are booked, minuted, recorded each quarter
4. Workforce org charts are stored updated (inside every week or a crew change)
5. All communication is skilled, proof-read and handled in a confidential method as acceptable.

As you may see, these are much less about KPIs in undertaking administration and extra about how the person is doing their job.

KPIs for PMO analyst

1. All project action logs are up to date inside 48 hours of standing conferences.
2. 80% of buy orders are raised inside 48 hours of request.
3. All undertaking classes realized are added to the database inside every week of the assembly.
4. The undertaking schedule and milestone schedule are stored updated.
5. Promote environment friendly methods of working by offering help as required to different crew members in utilizing the undertaking administration software program software effectively.
6. All standing reporting is accomplished in step with the PMO calendar every month.

KPIs for PMO Supervisor

These measures would even be appropriate for somebody in a program administration position. Modify as vital!

1. All Tier 1 tasks have clear capability and useful resource plans.
2. Worker engagement is greater than 1% above the true benchmark.
3. 100% of strategic plan initiatives are signed off on the related governance discussion board.
4. All pipeline and in-flight tasks are utilizing the undertaking administration software program software.
5. Programme board packs are ready and distributed each different Tuesday.
6. Classes realized are recognized throughout the portfolio and used to tell future tasks.

You may additionally add in buyer satisfaction (or NPS). I wrote a book about how to try this simply with none reliance on fancy software program, and it really works very well with inside prospects.