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Ever questioned why offering (and discovering) worker providers in a rising firm feels so difficult? Particularly when you could shortly reset a password or urgently want entry to a selected software? For many years, companies have confronted these challenges with little progress. That is the place Atomicwork is available in, reimagining the digital office expertise for fast-scaling firms with AI automation.
Atomicwork brings collectively three highly effective capabilities: a conversational assistant, a contemporary service administration system, and a workflow automation platform. These parts work seamlessly with Microsoft Teams and the broader Microsoft ecosystem, making it extremely handy for workers to get assist and entry providers. Their AI Assistant, Atom, facilitates extremely customized interactions between workers and inside service groups, all with out the standard complications of advanced integrations and administration.
Ramesh Ganapathy, Chief of Workers and Head of Operations at Atomicwork, explains how this method marks a departure from conventional service administration: “In lots of firms, the norm has been to arrange separate self-service portals for data administration and ticketing assist. However because the variety of service groups grows, so does the complexity of managing these methods. Atomicwork tackles this drawback head-on by bringing service administration on to the tip consumer.
Consider an worker simply asking a query on Groups and receiving solutions instantly. This doesn’t imply simply offering solutions to FAQs for Degree 1 assist, but in addition automated workflows like software program provisioning, password resets and incident response. We additionally transcend assist to cowl broader productiveness eventualities like onboarding and compliance.”
The timing of Atomicwork’s inception proved to be a pivotal benefit in its improvement. Based in September 2022, simply months earlier than the debut of ChatGPT, the corporate was uniquely positioned to capitalize on the most recent developments in massive language fashions. This timing allowed the engineering workforce to design an AI-native resolution from the bottom up, somewhat than retrofitting AI with present methods, as is widespread amongst established gamers out there. This forward-thinking method units Atomicwork aside, enabling them to supply a extra cohesive and revolutionary platform.
Being part of Microsoft’s Founders Hub was a big increase. It supplied entry to varied assets, instruments, and startup credit that accelerated product improvement, permitting Atomicwork to convey their product to market forward of different opponents. Plus, the seamless integration with Microsoft Groups made it a simple alternative for organizations trying to undertake a extra environment friendly resolution with out the necessity for a number of instruments or an advanced integration course of.
Nevertheless, Atomicwork’s journey hasn’t been with out its challenges. As an example, in the course of the Silicon Valley Financial institution disaster, the startup needed to act shortly to safe new banking companions and guarantee continued operations. Whereas conventional banks offered some hurdles, the workforce discovered an answer by the Microsoft for Startups Founders Hub, signing up with Mercury Bank and safely transferring a few of their funds there. This fast pondering helped them preserve monetary stability throughout a probably disruptive time.
The story of Atomicwork is deeply private for its founders. Vijay, the CEO and a seasoned entrepreneur who beforehand served as VP and GM at Nutanix, usually felt the frustration of navigating cumbersome inside processes at previous firms. Easy duties like getting journey approvals, upgrading {hardware}, or procuring software program may flip into drawn-out processes involving a number of steps and approvals, draining time and assets. Co-founders Kiran and Parsuram, who had been a part of the founding workforce at Freshworks, had their very own share of challenges when it got here to scaling inside service administration. Their mixed experiences led them to acknowledge a big hole out there: the necessity for a contemporary, environment friendly service administration platform.
Atomicwork is deeply built-in with Microsoft providers. The platform leverages Azure and OpenAI for its AI capabilities, with lots of its core parts hosted on Azure. The deep integration with Microsoft 365, Groups, Intune, Entra, and SharePoint permits Atomicwork to perform as an extension of the Microsoft ecosystem. This permits service groups to create advanced workflows throughout their tech stack.
Ramesh highlights the strategic benefit of this partnership: “Being a Microsoft companion provides us a big aggressive edge. It not solely strengthens our technological basis but in addition places us nearer to the sort of enterprise clients we’re trying to appeal to. For organizations already invested within the Microsoft ecosystem, getting began with Atomicwork is a breeze. Our platform is designed to be plug-and-play, permitting Microsoft clients to maximise the worth of their present infrastructure and see a sooner return on funding.“
One among Atomicwork’s early clients, Ammex, a retail and manufacturing firm primarily based in Seattle, is already seeing the advantages of this built-in expertise. With a whole bunch of full-time workers and 1000’s of producing employees, Ammex depends on Atomicwork for inside IT and HR providers. The deep integration with Microsoft was a key think about Ammex’s resolution to undertake Atomicwork, viewing it as a pure extension of their present infrastructure.
Chad Ghosn, International CTO and CIO of Ammex, shared his expertise: “Our journey with Atomicwork to transition our ticketing to their AI-powered service administration system has been exceptional. The product has reworked how we handle our workflows, providing a seamless integration that leverages the most recent AI know-how to satisfy our wants effectively.
The ROI on deploying Atom throughout our groups has been unbelievable. In contrast to our earlier resolution, Atom allowed us to keep up our IT service workforce with out including a single headcount in six months. It handles easy queries that used to interrupt our Finance workforce, and it gives our CEO with real-time updates on shipments and orders”
As Atomicwork seems towards the longer term, the main target is squarely on progress and innovation. With product-market match already achieved, the corporate is setting its sights on bigger enterprises and extra advanced use circumstances. Leveraging advances like automated AI brokers, multi-modal assist and finetuning methods, they proceed to refine their product primarily based on buyer suggestions, reimagining conventional service practices alongside the way in which. By addressing crucial service administration challenges for enterprise firms, Atomicwork is well-positioned to scale and ship worth to organizations all over the world.
