Calabrio has prolonged its name recording and compliance administration options, initially designed for contact facilities, to Cisco’s Webex Calling.
This complete answer addresses all name recording and high quality administration necessities for each Webex Contact Heart and Webex Calling. A unified person interface integrates synthetic intelligence-powered reporting, and versatile storage choices match clients’ compliance recording wants for contact facilities and information employees.
“To enhance enterprise efficiency and effectivity, trendy organizations acknowledge the significance of recording and analyzing requires contact heart brokers and back-office and gross sales groups. Calabrio permits organizations to entry all Webex Calling and Contact Heart buyer contacts in a single, easy-to-use unified software,” stated Raj Shankar, senior vice chairman of worldwide product administration at Calabrio, in an announcement. “Leveraging our long-standing partnership with Cisco and hundreds of deployments, clients acquire a single, intuitive interface for sharing contact knowledge throughout their enterprise. Joint clients profit from a broadly deployed WFO answer for Webex Contact Heart and Webex Calling platforms.”
“Flexibility and compliance needs to be on the forefront of each group’s collaboration technique. With over 15 million customers world wide and rising, Webex Calling permits organizations with a contemporary, cloud-based platform constructed for an entire buyer expertise,” stated Amey Parandekar, vice chairman of product for Webex Calling at Cisco, in an announcement. “Utilizing Webex Calling expertise, Calabrio customers can now entry cloud-native name recording throughout the enterprise. With Webex Calling’s absolutely compliant enterprise-grade calling expertise and Calabio’s in depth efficiency suite, companies of all sizes are empowered to attach effortlessly and effectively.”
Calabrio Name Recording is a part of the Calabrio ONE suite, enabling organizations to improve their name recording answer by including analytics-powered high quality administration to optimize processes, determine coaching wants, and enhance enterprise outcomes.
