8×8 Delivers AI-Powered Platform Innovations

8×8, an built-in cloud contact heart and unified communications platform supplier, has enhanced the 8×8 cloud platform by extending 8×8 Clever Buyer Assistant to help voice interactions and including AI capabilities spanning your entire 8×8 platform.

Platform improvements embody the next:

• 8×8 Clever Buyer Assistant Assist for Voice, extending the 8×8 Clever Buyer Assistant conversational AI resolution to help human-like voice in addition to digital interactions throughout a number of areas and languages .
• Improved AI-powered transcriptions with higher accuracy and expanded language help.
• AI summarization for exterior CRMs, akin to Salesforce, Zoho, or different main suppliers. Contact heart brokers on energetic calls can entry the AI summarization from earlier calls.
• Exterior AI Summarization Plug-in for 8×8 Contact Middle so companies can entry summarizations from third-party AI options inside their workspaces.
• Assembly summarizations.
• Work together for Proactive Outreach, which permits direct communication with prospects at scale through SMS and WhatsApp messaging channels, with inbound messages seamlessly routed to the contact heart for brokers or bots to deal with.
• Supervisor Workspace Cell, an intuitive, mobile-first designed interface with single-value widgets and fast entry to the commonest configuration choices.
• 8×8 Admin Console UI out there in French-Canadian.
• Silent Cell Authentication for CPaaS Prospects, which gives cell verification of cellphone numbers based mostly on their community IP.
• Native WhatsApp integrations into buyer engagement platforms CleverTap and MoEngage.
• WhatsApp Marketing campaign Scheduler, for automating communication workflows and guaranteeing well timed, constant content material supply.

“Driving enterprise success begins and ends with understanding what our prospects need and wish after which offering options that enable prospects to fulfill these wants from wherever inside their organizations,” stated Hunter Middleton, chief product officer of 8×8, in a press release. “The continued tempo of innovation at 8×8, together with our focus in AI-driven and automatic workflows throughout the platform, ensures that we’re offering organizations with the options they should bridge conventional gaps within the buyer journey, thereby serving to our prospects ship superior buyer engagement throughout their whole group each step of the way in which.”

The 8×8 built-in cloud contact heart and unified communications platform consists of contact heart, enterprise cellphone, video conferences, workforce chat, and& SMS capabilities.