Dovetail, a buyer insights hub supplier, as we speak launched Channels for steady product discovery that takes massive volumes of buyer suggestions and uncovers patterns in actual time.
Dovetail’s Channels makes use of massive language mannequin and machine studying strategies to course of huge quantities of high-volume, steady consumer suggestions, and datasets, resembling assist tickets, app critiques, and Web Promoter Rating/buyer satisfaction scores. Customers can monitor themes of their buyer suggestions as Channels constantly analyzes incoming information and classifies it.
Channels “marks a major leap ahead in our mission to empower firms with higher buyer understanding to make extra knowledgeable product choices. This launch is a testomony to our dedication to embracing customer-centric values at Dovetail. Channels not solely tackle however fulfill a vital requirement inside product groups, which inserts with our method to exceeding buyer wants,” mentioned Benjamin Humphrey, CEO and co-founder of Dovetail, in an announcement.
Channels is being launched similtaneously Dovetail’s new Magic options, designed to robotically convert buyer information into actionable insights. Dovetail’s magic options are designed for product managers and their groups to rework buyer information generated throughout a number of instruments into centralized insights for product technique.
The brand new magic options embrace the next:
- Magic transcribe, which robotically transcribes video and audio. Current enhancements embrace enhanced phrase accuracy, speaker detection, and assist for 41 languages.
- Magic summarize, which robotically breaks down video, audio, textual content, and paperwork, extracting subjects and key factors.
- Magic spotlight, which suggests key moments in video and audio transcripts. Customers also can settle for ideas and add customized prompts to tailor the outcomes.
- Magic search, which makes use of semantic search to offer deeper insights throughout all video, audio, textual content, and paperwork within the insights hub. It robotically summarizes search outcomes, enabling customers to ask questions of their insights hub and get fast solutions.
- Magic redact, which ensures content material throughout a number of codecs is devoid of personal data.
- Dynamic house, which affords customers a customized expertise by suggesting insights and initiatives tailor-made to their particular roles inside the group.
- Magic reels, which robotically shortens video, showcasing key moments.
- The brand new Dovetail API, which streamlines information imports into Dovetail from any information supply and unlocks flexibility for builders to construct on prime of the Dovetail platform.
“As engineering and technical excellence turns into extra standardized and accessible, consideration shifts away from constructing towards gaining an edge in opposition to competitors. That is the place AI emerges as an enormous differentiator in serving to to extract worth from the huge quantity of buyer information firms cope with. We’re main the market by leveraging AI in a significant approach as Dovetail’s magic options seamlessly spotlight essential moments throughout a variety of knowledge,” Humphrey added.
