Genesys, a supplier of cloud buyer expertise orchestration options, is collaborating with Epic to ship stronger, extra related affected person journeys.
By Epic’s Workshop program, the businesses are integrating the Genesys Cloud platform with Epic’s CRM suite, Cheers, to provide sufferers and suppliers a extra unified communication expertise and join affected person engagement and scientific knowledge throughout programs and departments. Utilizing Genesys Cloud, suppliers within the Epic neighborhood may have entry to vital content material from affected person interactions.
“In an ever-evolving healthcare panorama, the power to satisfy the dynamic wants of sufferers with empathy is paramount,” stated Tara Mahoney, vp of the worldwide healthcare observe at Genesys, in a press release. “The Genesys Cloud integration with Epic gives a versatile and scalable communication resolution, permitting healthcare suppliers to remain forward of the curve, reply successfully to altering affected person preferences, and create a extra customized care expertise.”
“Contact facilities are an essential means that sufferers work together with their well being programs,” stated Sam Seering, product supervisor of Cheers, Epic’s CRM platform, in a press release. “By Epic’s collaboration with Genesys, well being programs can enhance the affected person expertise with insights from contact heart interactions and streamline agent productiveness with embedded name controls.”
