8×8, an built-in cloud contact heart and unified communications platform supplier, has launched 8×8 Interact, a man-made intelligence-powered, tailor-made resolution for customer-facing workers outdoors of the contact heart.
“Delivering elevated buyer satisfaction and nice experiences will not be restricted to the contact heart however is everybody’s duty in a company. Seamlessly integrating the underserved CX professionals outdoors of the contact heart into the client expertise journey is pivotal, and that requires empowering them with the right set of instruments and knowledge,” stated Hunter Middleton, chief product officer of 8×8, in a press release. “With 8×8 Interact, we’re bridging the client expertise gaps inside a company by eliminating the silos which have historically existed between unified communications, the contact heart, and completely different expertise distributors. Our AI-powered, purpose-built resolution, on a single expertise and knowledge platform, empowers each worker to have interaction with prospects, bettering effectivity and enhancing the client expertise.”
