OneCloud, a supplier of cloud-based contact heart options, has launched OneCloud CX, a synthetic intelligence-driven buyer expertise platform.
Key options of OneCloud CX embrace the next:
- Superior high quality administration;
- Analytical capabilities to assist companies perceive buyer sentiment, establish developments, and optimize their methods.
- Omnichannel engagement throughout voice, electronic mail, and chat, all from a single platform.
- Integrations with varied CRM techniques.
