It’s now second nature for individuals to purchase and promote gadgets on-line. However what about companies? When Raghu Rajakumar regarded to exit a enterprise and observed how fragmented and sophisticated your entire course of was, he noticed an untapped enterprise alternative, and the way the area of interest wanted a single source-of-truth. That is how Eden Exchange got here to life and the way immediately, the Australian firm has world places of work and partnerships throughout APAC, India, and the Philippines.
Eden Alternate’s major focus is offering a web-based ecosystem for enterprise consumers, franchisors, sellers, brokers, and advisors to transact efficiently with out problem. Nonetheless, advanced operations require software program options that streamline and facilitate departmental cooperation. In Eden’s change case, the corporate wanted to additionally streamline their buyer’s operations with out operating into too many technical necessities.
Accelerating Alternatives with out the Technical Problem
As Eden Alternate researched options that might combine with their instruments, they discovered SugarCRM. Now, with the Sugar platform, Eden Alternate can accelerate operations internally and cross the Sugar workflow and performance to their prospects, just like a white label instrument.
Eradicating Information Silos for Enhanced Buyer Expertise
Eden Alternate chosen Sugar Sell to make use of it throughout their gross sales cycles as a part of their collaboration with Sugar. Sugar Promote match their particular sales automation needs and demands due to its extremely versatile and customizable nature. It might observe even advanced shopping for cycles and buyer journeys, as within the case of their transactional on-line ecosystem.
Workflow automation is an enormous a part of this ecosystem, making it simple for Eden Alternate and its prospects to swap info and paperwork. The performance additionally extends to Eden’s prospects with only a click on of a button.
“We needed to arrange the method circulation as soon as, however our 1000’s of shoppers simply should click on a button.”
– Dhanush G., Managing Director and Co-Proprietor, Eden Alternate
With out siloed techniques and knowledge sources, Eden Alternate can effortlessly deal with buyer and prospect interactions and efficiently present all the required info when inquired.
Apart from, Sugar might be quickly integrated with other systems and tools, equivalent to Zapier. This allows the groups at Eden Alternate to trace and method consumers and sellers when new leads are available.
“The flexibility to automate duties and use course of definitions has allowed us to take what was beforehand a guide job and save our workforce plenty of admin time that was beforehand getting used.”
– Isabel Dias, Chief of Advertising and marketing and Operations, Eden Alternate
Put up-Implementation Outcomes: Much less Time Spent on Repetitive Duties
Now, post-implementation, Eden Alternate prides itself on saving hours on repetitive duties, due to workflow automation. With only a click on, their collaborators may deploy Sugar Promote’s functionalities and automation options, serving to Eden Alternate ship increased worth to every buyer with every interplay.
“We have now constructed our basis so no matter could come from Sugar’s innovation, we are able to act as a companion and construct off of it. That’s the place development will come from.”
– Dhanush Ganglani, Managing Director & Co-Proprietor, Eden Alternate
In the event you’d wish to deploy Sugar’s resolution and construct your personal success story, get in touch with us! Or, in case you’d wish to study extra about Eden Alternate’s story, learn our case research here.