USAN, a buyer engagement options supplier, has launched USAN Realm, a cloud-based platform for contact facilities operating on Amazon Join. Realm empowers contact facilities to create, ship, and handle Amazon Join deployments.
Realm’s core parts embody the next:
- Realm Agent, to create a unified expertise with main CRM options, omnichannel interplay dealing with, AI-enabled steering with Amazon Q, and step-by-step guides.
- Realm CX Supervisor, to leverage customized dashboards to handle groups, uncover insights from speech and knowledge to teach in actual time, and empower front-line workers.
- Realm Intelligence, to find actionable insights for supervisors, contact heart analysts, and different enterprise customers.
- Realm Marketing campaign, to totally combine outbound campaigns into all channels, together with Amazon Pinpoint, Fb Supervisor, WhatsApp, Twilio, and extra.
Realm provides actionable insights, enabling organizations to pinpoint and deal with areas of friction, prioritize enhancements, and assess outcomes with real-time dashboards and analytics. Its AI-powered self-service capabilities enable for predictive agent and buyer self-service via Amazon Q to create generative AI for advised agent responses and actions to handle buyer inquiries. The SaaS platform supplies an answer for speech analytics, steering, routing, and enterprise intelligence.
“Our focus has all the time been empowering companies with modern options, and Realm is a testomony to this dedication. It is greater than a SaaS answer; it is a sport changer for Amazon Join prospects in delivering enhanced buyer experiences and operational excellence,” mentioned Paul Soligon, USAN’s president and chief income officer, in a press release.