Eliant, a buyer expertise administration agency, has launched Eliant Have interaction, a cellular app that offers area representatives and division managers entry to real-time buyer insights, from accomplished evaluations, homebuyer feedback, and speak to info to historic knowledge developments and aggressive benchmarks.
Eliant House’s CX analysis sequence: Mid-Development (taken in the course of the house construct), Transfer-In (30 days post-moving in), Mid-Yr (5 – 6 months after move-in), and Yr-Finish (10-12 months after move-in) measure new homebuyer satisfaction and assist business professionals enhance the homebuying expertise for patrons. With Eliant Have interaction, area representatives can hold monitor of the analysis cycle and proactively talk with prospects all through the method. Fast notifications are despatched when an analysis is submitted. Customers can view the complete report, together with total scores and buyer feedback, together with a chosen area to make notes seen to different reps concerned. Discipline groups and managers can talk on to householders with pre-designed electronic mail templates, together with footage and movies that hyperlink on to Eliant’s Journey portal.
By way of the Have interaction dashboard customers can view development graphs based mostly on adjustable time frames, buyer scores, aggressive rankings by firm and departments, plus helpful metrics that ship a extra seamless technique to keep linked.
“Our new cellular app is a helpful addition to the Eliant House toolkit,” stated Fernanda Luick, president of Eliant, in a press release. “With its intuitive options and clever particulars, it could possibly additional assist builders enhance their prospects’ buy and possession experiences and drive referral gross sales, all within the palm of their arms.”