Transcom, a buyer expertise providers supplier, is partnering with Google Cloud to develop synthetic intelligence options to enhance customer support operations, scale back prices, and lift buyer satisfaction.
“AI has rapidly gone from being a hype to presenting actual instances with actual advantages. By combining our huge data of CX, service operations, and AI options with Google Cloud’s gen AI capabilities, we can’t solely meet the rising demand however really steer the business ahead by creating game-changing AI CX options. We have already seen some first outcomes of our partnership, and the long run appears vibrant,” stated Jonas Dahlberg, president and CEO of Transcom, in a press release.
“Generative AI brings transformative potential for the CX providers business, and we’re thrilled that Transcom is using Google Cloud’s Vertex AI to create progressive experiences for CX brokers and operations managers,” stated Warren Barkley, senior director of product administration for Vertex AI at Google Cloud, in a press release. “Vertex AI empowers companions like Transcom to entry massive language fashions to simply experiment and construct generative AI functions, and we sit up for seeing how Transcom continues to innovate with this expertise.”
The primary results of the partnership is an Agent Growth Accelerator (ADA), which makes use of AI to emulate real-life buyer interactions for agent coaching whereas offering suggestions on efficiency and enchancment areas.
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