Five9 has launched a OneStudent, a cloud-based contact middle answer customized crafted for the training business.
“Pupil expectations have dramatically shifted. They need fast solutions to conversations that cross channels of their selection. Consideration spans are transient,” mentioned Jeff Woodland, director of business advertising and marketing at Five9, in a press release. “Potential college students will not look forward to a solution about monetary assist from one establishment when Google can present different alternate options in a single click on. However many establishments are caught with legacy techniques, fierce departmental rivalries over IT funds {dollars}, and a pupil workforce manning the telephones and chats that insists know-how be straightforward to make use of.”
