TELUS Worldwide as we speak launched Gas iX, backed by generative synthetic intelligence, to ship end-to-end buyer expertise innovation and AI-fueled clever experiences.
TELUS Worldwide’s suite combines digital consulting, knowledge providers and analytics, internet and cell utility growth, and an AI-fueled platform. The answer helps firms overcome disjointed knowledge and group silos and ensures that AI is embedded within the performance of day-to-day CX operations and workflows.
“Since our firm’s inception, we now have been dedicated to driving worth for our purchasers by serving to them develop income, take prices and dangers out of their companies, and serve and exceed the expectations of their prospects extra successfully by evolving, advancing, and enhancing our capabilities to include modern applied sciences,” mentioned Jeff Puritt, president and CEO of TELUS Worldwide, in an announcement. “Gas iX is in some ways, a end result of our group’s vital efforts over time to place ourselves to supply a whole, end-to-end CX journey, fueled by genAI.”
Gas iX offers end-to-end assist, from session on technique and roadmaps, to constructing the total platform and knowledge layer, to working a cohesive, differentiated answer. It brings collectively the total spectrum of clever experiences throughout buyer, digital, voice, consumer, worker, and human expertise.
“We’re dedicated to serving to companies across the globe thrive in a digital world,” mentioned Navin Arora, government vice chairman of TELUS and president of TELUS Enterprise Options and TELUS Agriculture & Client Items, in an announcement. “Leveraging these contextual and conversational capabilities offers us the sting for offering AI-powered improvements that create alternatives to rework buyer expertise, drive larger productiveness, and gas knowledge monetization progress.”
TELUS Worldwide additionally gives a GenAI Jumpstart accelerator program, offering an eight-week engagement to assist unlock genAI’s potential, establish genAI use circumstances, construct danger mitigation instruments, and ship a prototype.
