The Duct Tape Marketing Podcast with John Janstch
On this episode of the Duct Tape Marketing Podcast, I interviewed Micah Solomon, an knowledgeable on customer support, hospitality, and the shopper expertise. He delves into the distinctive idea of anticipatory customer support and its highly effective potential to boost model loyalty and drive enterprise progress. He’s a bestselling creator with a contemporary perspective on how companies can rework their customer support methods to foster enduring loyalty.
In his newest e book, “Can Your Buyer Service Do This?: Create an Anticipatory Buyer Expertise that Builds Loyalty Eternally,” Micah delves deep into the intricacies of customer support, making it an indispensable learn for entrepreneurs desirous to elevate their buyer relations and propel enterprise success.
Key Takeaway:
Anticipatory customer support is not only about reacting to a buyer’s wants; it’s about predicting them. By serving even the unexpressed needs of consumers, companies can create an unparalleled buyer expertise that fosters model loyalty and catalyzes progress. In an period the place prospects crave personalization and a contact of anticipation, this strategy proves to be a game-changer within the advertising and customer support sectors.
Questions I ask Micah Solomon:
- [00:50] Outline anticipatory buyer expertise.
- [01:44] Some counsel that irrespective of how nice your providers, loyalty is useless. Are you able to touch upon that?
- [02:33] Is offering an amazing buyer expertise a sort of referral tactic?
- [02:48] What’s the secret shopper function?
- [04:38] How did you determine to specialize on this explicit facet of buyer expertise?
- [08:35] How do you suggest dealing with each sad and unreasonable prospects?
- [12:11] How do you view customer support as a aggressive benefit or perhaps a revenue heart?
- [14:13] How vital is group suggestions in enhancing the shopper expertise?
- [17:22] What influence do you see AI having on customer support and expertise?
- [18:52] How can individuals attain out to you or get a replica of your e book?
Extra About Micah Solomon:
Get Your Free AI Prompts To Construct A Advertising Technique:
Like this present? Click on on over and give us a review on iTunes, please!
Join with John Jantsch on LinkedIn
This episode of the Duct Tape Advertising Podcast is delivered to you by the DeskTeam360
Desk group 360 is the #1, flat-rate, digital advertising integration group, that helps small companies and advertising businesses with graphic, internet design, and on-page advertising providers.
