NICE is buying LiveVox, a proactive outreach supplier, in a inventory transaction.
Following closing of the deal, NICE will mix its CXone cloud contact heart platform and Enlighten AI engine purpose-built for CX with LiveVox’s proactive outreach portfolio to create a unified platform converging all interactions, voice and digital, attended and unattended, inbound and outbound.
“In the present day, we’re taking one other main step in making sensible conversational AI a actuality. The period of digital engagement is already right here, and we’re excited to allow organizations to propel their digital engagement and conversational AI ahead. In becoming a member of forces with LiveVox, we now have the strongest and broadest proactive outreach portfolio,” Barak Eilam, CEO of NICE, mentioned in a press release. “NICE has a exceptional monitor report in augmenting its main innovation with complementary acquisitions. I’m enthusiastic about this acquisition, and I’m optimistic that along with the skilled and proficient LiveVox crew we’ll create an excellent incremental worth to our prospects and shareholders.”
“That is nice information for our prospects, workers, and shareholders. NICE is a tremendous group, and its breadth, attain, and dedication to steady innovation promise to amplify our progress and the capabilities of the complementary options we are able to convey to market collectively,” mentioned John DiLullo, CEO of LiveVox, in a press release. “In the present day’s announcement marks the start of an exhilarating new chapter for LiveVox, and we’re excited to embark on this journey alongside a distinguished world chief in buyer expertise platforms and trusted AI options.”
