On this article, I am taking a look at two success suppliers, ShipBob and ShipHero. Right here, we’ll discover how they work, their execs and cons, and reply some FAQs in order that, hopefully, by the top of this comparability, you’ll higher perceive whether or not ShipBob or ShipHero are for you.
However first, for anybody who simply needs the headlines for now, listed below are a few of my key findings:
- ShipBob and ShipHero each supply a warehousing and order success service for companies eager to offer clients with quick delivery and order success.
- ShipBob focuses extra on small and mid-sized companies, whereas ShipHero is extra aimed towards bigger operations.
- Each platforms supply a superb variety of integrations with eCommerce platforms, on-line marketplaces, delivery carriers, and extra.
- Each boast spectacular accuracy charges, with ShipBob at 99.95% and ShipHero at 99%.
- ShipBob has fulfillment centers in the US, Canada, UK, Europe, and Australia, whereas ShipHero’s are within the US and Canada.
That is sufficient preamble; let’s dive into the nitty-gritty of this ShipBob vs ShipHero evaluation:
ShipBob: The Verdict
ShipBob’s web site says it’s designed to help startups and mid-sized companies. General, enterprises working to and from the US could also be greatest served by ShipBob, given that the majority of its fulfillment centers are situated right here, and that’s the place its quickest delivery choice is accessible.
That mentioned, ShipBob has facilities in beforehand talked about places, so it’s nonetheless a viable choice for European, UK, and Australian corporations.
It’s additionally value reiterating that its customization suite and warehouse administration service are notably engaging to companies seeking to promote their model and streamline their order success and delivery processes.
ShipHero: The Verdict
General, ShipBob appears to supply a fulsome success service. Nonetheless, though you’ll be able to ship internationally, I feel it’s greatest suited to bigger US-based companies as a result of all its fulfilemnt facilities (bar two) are primarily based right here.
It could even be a greater match for corporations with entry to iOS gadgets, as, on the time of writing, it doesn’t appear to supply an app for Android customers.
I additionally like that many elements of its web site are clear, similar to delivery instances, and there’s loads of element about warehouse administration and success choices.
Your Information to ShipBob
ShipBob has been round since 2014 and is aimed at small to medium-sized businesses.
Its web site tells us it has a 99.95% order success accuracy fee for the 7,000+ companies it companions with.
ShipBob operates globally throughout its 40+ success facilities, most primarily based within the US (35). Nonetheless, it additionally has success facilities in Australia (2), the UK (3), Canada (1), and Europe (2). It companions with home and worldwide delivery carriers, together with FedEx, Evri, DHL, Australia Submit, Royal Mail, USPS, and UPS.
ShipBob provides quick delivery. For instance, throughout 100% of the US, it supplies 2-day specific delivery, and for 90% of European and UK customers, 2-3-day delivery is accessible.
Suppose you promote by way of Fb, Google, Instagram, Shopify, or Walmart, and you choose to supply 2-day specific delivery. In that case, you’ll be able to show ShipBob’s 2-day delivery badge to spotlight to potential clients that they’ll obtain their merchandise rapidly.
ShipBob additionally provides its:
- Customization Suite: You may showcase your model with {custom} packaging, advertising and marketing inserts, stickers, barcodes, present notes, and extra. It’s value noting that ShipBob doesn’t cost further for advertising and marketing inserts, delivery labels together with your model title, normal plain packaging, or custom-branded containers. Nonetheless, it does cost $0.50 per printed present word, and there are charges for barcodes, labels, and stickers.
- Reporting and analytics instruments: These present particulars on inventory ranges, common order supply instances, order success numbers, and extra.
It’s additionally value noting that ShipBob has 110 integrations, together with eCommerce platforms and marketplaces similar to BigCommerce, Shopify, WooCommerce, Amazon, and eBay. You’ll additionally discover integrations within the following classes:
- Accounting, tax, and financing
- Branding, advertising and marketing, and internet growth companies
- Ecommerce advertising and marketing, CRM, and buyer help
- Ecommerce {custom} packaging and design options
- Freight and delivery options
- Stock and order administration
- Returns administration platforms
With all that mentioned, right here’s how ShipBob works (in a nutshell):
- Join your retailer with ShipBob
- Ship ShipBob your merchandise
- ShipBob shops the merchandise in its success facilities
- When a buyer locations an order, ShipBob picks, packs, and sends the order to its finish vacation spot
The Execs and Cons of Utilizing ShipBob Success
Execs 👍
- It has a formidable 99.95% order success accuracy fee.
- It provides 2-day specific delivery to 100% of the US and 2-3-day delivery for 90% of the EU and UK.
- Success facilities are situated worldwide.
- Its warehouse administration service (WMS) is a complete out-of-the-box answer providing stock, order, transportation, and warehouse administration, a choose and pack service, analytics and reporting instruments, and devoted help (accessible Monday to Friday throughout enterprise hours).
- Delivery is accessible to 220+ international locations and territories.
Cons 👎
- Though you could find data on storage charges and pricing for extra providers, similar to labor prices per nation, ShipBob doesn’t present many pricing particulars on its web site. As a substitute, it’s a must to contact its gross sales staff for a quote. I feel customers may gain advantage from a pricing calculator and/or higher visibility of their delivery companions’ costs.
- ShipBob doesn’t supply native integrations for Etsy, Want, or Groupon.
Your Information to ShipHero
ShipHero has been round since 2013 and provides a whole order success and delivery service to giant D2C and Fortune 500 eCommerce companies. Its web site states it has a 99% order success accuracy, provides 30% quicker delivery, and a 35% discount in warehouse prices.
ShipHero has shipped over 100 million orders with a mean delivery time of three.5 days from the warehouses they totally personal and function. There are 9 warehouses in complete, situated in Pennsylvania, Texas, Florida (2), Nevada, Utah, California, and Canada (2).
It splits its core providing into two:
- Its warehouse administration system: That is for customers with their very own warehouses to handle and consists of order and return administration, stock administration, an iOS cell app for these choosing and packing merchandise, real-time delivery costs, and reporting and analytics instruments.
- Totally outsourced order success: As you’ll have guessed, this service is greatest for these seeking to outsource order success. This consists of entry to PostHero, the platform’s cargo monitoring function, {custom} packaging, white glove account administration (I.e., a customized service), and ParcelView, the place photographs are taken of packages able to be shipped earlier than leaving the warehouse.
As for delivery, there are three choices. In every occasion, costs are primarily based on package deal weight and desired supply velocity:
- Customary delivery: Three to seven days – Orders acquired earlier than 12 p.m. (ET) can be shipped the identical enterprise day (Monday-Friday).
- 2-day expedited delivery: Obtainable for the decrease 48 US states solely – Orders acquired earlier than 1 p.m. (ET) are shipped the identical enterprise day.
- In a single day expedited delivery: Once more, that is solely accessible for the decrease 48 US states – Orders of a 20lb most weight acquired earlier than 1 p.m. (ET) can be shipped the identical day, Monday-Friday.
For all of the above, there’s prolonged pricing for US territories, together with Hawaii, Alaska, and others, plus further for delivery on Saturdays and Sundays throughout peak seasons.
ShipHero companions with a variety of home and worldwide carriers, together with Australia Submit, Canada Submit, FedEx, DPD, DHL, and lots of extra.
ShipHero additionally provides a superb vary of one-click integrations (68), together with common eCommerce platforms and marketplaces like BigCommerce, Magento2, MyStoreNo, Shopify, WooCommerce, Amazon, eBay, Etsy, Google Buying, and Walmart.
Except for the integrations talked about above, there are others organized into the next classes:
- Returns administration
- Delivery carriers
- Integration companions
- Different (similar to Klaviyo and Stock Planner)
To get going with ShipHero, contact their gross sales staff first for a extra correct quote and assist with account setup.
Nonetheless, we do know the next about ShipHero’s pricing:
- Flat fee charges embrace one choose per cargo and an extra cost of $0.33 per choose per cargo.
- Flat fee charges additionally embrace packing, the field, and postage.
- Labor prices are beneath $1.50 per package deal.
The Execs and Cons of Utilizing ShipHero Success
Execs 👍
- ShipHero provides a superb listing of integrations, together with well-known on-line marketplaces and eCommerce platforms.
- It provides three clear choices for delivery, together with how lengthy every choice takes, and the chance for in a single day delivery is spectacular.
- A strong vary (41) of native and worldwide carriers is accessible.
- Its stock administration software program appears to be like sturdy. It features a dashboard from which you’ll overlook stock counts, reorder and replenish stock ranges, handle multi-warehouse stock allocation, oversee kitting, order monitoring, and extra.
- You may view built-in studies out of your dashboard, together with stock ranges, cargo studies, gross sales numbers, and extra. As well as, ShipHero provides a customization choice the place clients can create super-detailed {custom} studies, similar to a location utilization report that reveals the place your present objects are and what space for storing could be accessible. Nonetheless, this comes at an additional cost of $200/month for the primary report and $15-$30 per extra report.
Cons 👎
- There aren’t any warehouse success facilities exterior the US, making it much less appropriate for world operations.
- Understandably, every enterprise has its personal wants that doubtless require a tailor-made success answer. Nonetheless, like ShipBob, it’s irritating that there isn’t higher worth transparency. You need to wade by means of totally different FAQs on every function web page and by way of the assistance heart to discover a breakdown of prices. We finally discovered some pricing information within the FAQs for warehouse administration and 3PL software program. Nonetheless, there’s no pricing tab on the homepage to simplify this.
- Some reviewers complain about sluggish delivery, poor customer support, excessive charges, and different points, together with sluggish service throughout peak season.
ShipBob vs ShipHero: FAQ
Do each ShipBob and ShipHero supply worldwide delivery?
Sure, each supply this as an choice, given they each companion with worldwide couriers similar to DHL.
Do they outsource their warehouses?
ShipHero owns all its warehouses and manages its whole operation with its personal workers.
Equally, ShipBob initially owned all its warehouses. Nonetheless, as they expanded, they now solely personal ten of its facilities (which of them are unspecified).
What kinds of clients use ShipBob and ShipHero?
It’s an actual combine.
ShipBob and ShipHero’s web sites present examples of profitable case research.
For instance, a few of ShipBob’s most noteworthy clients embrace natural complement manufacturers Peak and Valley, Hero cosmetics, and gaming firm 100 Thieves.
ShipHero consists of retail firm Canada Tire, males’s skincare enterprise Black Wolf Nation, and Primitive Skateboarding.
ShipBob vs ShipHero: My Last Verdict
Phew! We’re lastly on the finish of this ShipBob vs ShipHero evaluation. Hopefully, you now have sufficient data to raised perceive what these providers supply and which could be greatest for you.
General, I feel ShipBob is aimed extra towards small and mid-sized companies within the US and internationally.
In distinction, ShipHero solely has US and Canada-based warehouses and appears to gear itself extra in the direction of bigger companies, together with these with their very own warehouses to handle.
Finally, it’s as much as you which ones you companion with. Nonetheless, I’d advise contacting each gross sales groups to raised perceive their costs, as neither makes it straightforward to analysis these your self.
Are you able to attempt ShipBob or ShipHero? Tell us within the feedback field under.
