Forethought Introduces Autoflows for Customer Support

Forethought, a supplier of generative synthetic intelligence for buyer assist, has launched Autoflows, with autonomous decision capabilities for SupportGPT.

With Autoflows, buyer assist leaders can specify their desired problem decision outcomes in plain, pure language. Autoflows then use AI to foretell person wants and decide the steps wanted to achieve these desired outcomes. It generative AI fashions are skilled on actual agent responses and CRM knowledge.

“Automation over the previous decade has centered closely on guidelines and duties and constructing guide workflows. However the guide workflow is the Achilles heel of the AI-first future,” mentioned Deon Nicholas, CEO and co-founder of Forethought, in an announcement. “What’s going to distinguish the previous guard from the true AI-first firms is transferring from automation to autonomy. Autoflows will allow assist groups to construct autonomous brokers that ship the perfect buyer expertise, at scale. Help groups won’t ever must construct a guide workflow once more.”