Cresta, a supplier of generative synthetic intelligence for contact facilities, has expanded its voice platform integrations to incorporate hardphone performance, enabling legacy, on-premises contact facilities to entry the advantages of the cloud with out absolutely committing to a cloud transformation.
Cresta’s new hardphone capabilities enable organizations with on-premises contact facilities to make use of Cresta generative AI options, similar to Agent Help for real-time agent steering; Digital Agent to automate conversations; and Director for full visibility into crew efficiency and accelerated teaching.
“The most recent breakthroughs in generative AI and [large language models] have undoubtedly most benefited corporations who’ve migrated to the cloud,” mentioned Tim Shi, chief expertise officer and co-founder of Cresta, in an announcement. “Nonetheless, we all know {that a} full transition to the cloud generally is a time-consuming and complicated course of, particularly for bigger, extra mature organizations. With Cresta’s new hardphone integration, we’re able to distribute the newest in generative AI expertise to a bigger viewers of shoppers, who should be within the strategy of their migration journey.”
