Are you struggling to handle your online business’s present telephone system? Is it time for an improve? Do you want a digital telephone system that you should use everytime you want it, wherever you might be?
If that’s the case, you could be available in the market for an answer like Talkroute.
On this Talkroute evaluate, I am going to discover what this service provides, its pricing, professionals and cons, and who it is best suited to.
Nevertheless, if you do not have time to stay round for my whole Talkroute evaluate, this is a fast abstract of my ideas:
Total, I believe TalkRoute is finest suited to small companies that want an reasonably priced and intuitive digital telephone system for managing voice calls, textual content messages, and video conferences from the comfort of their smartphones and/or desktops.
With that mentioned, let’s dive into the core of this Talkroute evaluate:
What Is Talkroute?

In a nutshell, Talkroute is a user-friendly digital telephone system you could deploy inside minutes utilizing the {hardware} you already personal – i.e., your desktops, cell gadgets, or web browsers.
Since Talkroute’s conception in 2011, it is grown to satisfy the wants of varied dimension groups – from fledgling companies to bigger enterprises. Nevertheless, it is price noting that Talkroute stays dedicated to making sure it stays accessible and reasonably priced for small business owners.
How you can Get Began with Talkroute

Getting began with Talkroute is simple and, based on their web site, may be damaged down into 4 easy steps:
- Deciding on a telephone quantity: You may select a brand new quantity or switch your present enterprise quantity to Talkroute.
- Obtain Talkroute’s apps: Talkroute has desktop and cell apps for MacOS, Home windows, Linux, iOS, and Android (so that you simply obtain the apps you want to your gadgets).
- Configure your settings: At factor level, you’ll be able to set your greeting messages, menus, extensions, voicemails, hours of operation, and extra.
- Begin utilizing Talkroute: You can begin calling and messaging your purchasers and prospects.
Earlier than shifting on, let’s circle again to deciding on a telephone quantity; at this level, I wish to spotlight that Talkroute gives a couple of choices to select from:
- Toll-free numbers: These are a superb possibility if your online business operates nationwide.
- Self-importance numbers: For the uninitiated, these are telephone numbers you’ll be able to customise to mirror your model’s wants.
- 800 numbers: Talkroute says it has a ‘restricted merely’ of real 800 numbers.
- Native numbers: You may choose a quantity to your space code or one that enhances your metropolis and/or state.
Talkroute’s Core Options
With the fundamentals lined, let’s take a more in-depth take a look at the nitty-gritty of what Talkroute has to supply (in fact, entry to Talkroute’s options varies relying in your chosen pricing plan, however extra on that under):
Enterprise Calling
As I’ve already hinted, Talkroute’s digital telephone system empowers customers to make and obtain calls from their desktops, web browsers, or smartphone gadgets.
In truth, Talkroute likens this to benefitting from ‘an enterprise-level telephone system with out…purchas[ing] or preserve[ing] any particular gear.’
Fairly neat, proper?
Ship and Obtain Texts
As talked about above, Talkroute’s text messaging performance permits you and your group members to obtain and reply texts from your online business telephone numbers and likewise deal with buyer help.
Don’t be concerned; recipients will see your online business quantity on their finish, so all the pieces’s saved skilled.
You may handle textual content messages through Talkroute’s:
- Desktop app
- Cell app
- On-line dashboard
- Textual content-to-email notifications
Video Conferencing
You may host video meetings with as much as 100 members.
Plus, you can even:
- Document conferences
- Share your display
- Chat through group messenger
- Collaborate utilizing the whiteboard function
- Share information
Voicemail
You will not be stunned to listen to you could verify your voicemail through your e-mail notifications, web browser, or Talkroute’s apps (sure, you guessed it, you’ll be able to entry most of Talkroute’s options these methods).
It’s also possible to modify your voicemail greetings and allocate separate mailboxes to completely different group members, enterprise departments, and telephone numbers and route your prospects by way of your voicemail system in an effort to get them to the appropriate inner contact to help their wants.
Name Forwarding and Routing
As with a conventional telephone system, Talkroute’s name forwarding and routing make it simple to make sure inbound calls attain the appropriate individual.
You may ahead calls to any phone quantity with a +1 nation code and an lively service (i.e., US or Canadian numbers), together with; cell telephones, landline telephones, IP telephones, softphones, and satellite tv for pc telephones.
It’s also possible to route phone calls to desktops and laptops with Talkroute’s app. These gadgets may be positioned anyplace on this planet! You may “ring” distinct gadgets and specify which group member ought to obtain the decision. It’s also possible to add an availability schedule for every desktop consumer to assist guarantee calls attain your group after they’re free.
Lastly, it is price citing you could create customized ring methods to your telephone system. I.e., you’ll be able to ahead and route as many callers as you wish to as many gadgets as wanted. It’s also possible to ring telephones and computer systems in a particular sequence or concurrently.
On high of that, you can even configure:
- The ring instances for every of your gadgets
- Set most maintain instances for maintaining your callers stacked on maintain
- Decide the music that performs whereas callers are on maintain
- Set a message to play to callers whereas they wait
Menus
You may deal with callers extra effectively by making a multi-level menu system. This goes an extended technique to rising the probability of inbound calls attending to the proper vacation spot, I.e., gross sales, help, billing, and so forth.
Or alternatively, as a substitute of forwarding callers to a division, you’ll be able to route them to particular group members.
You may provide callers as much as ten menu choices. However should you want extra, you’ll be able to create submenus to determine additional menu layers.
You may add submenus to your major name menu, extensions, and after-hours locations. It’s also possible to use submenus to supply callers automated messages that present important data, like your online business’s opening hours, the place they’ll discover related self-help sources, and so forth. In case you can reply a name with an automatic message, you negate the necessity to converse to the caller, thus liberating up your help group’s time – which might solely be a superb factor!
Plus, you’ll be able to add or report these automated messages from the comfort of your on-line account.
Then, when the automated message finishes, you’ll be able to provide callers a couple of choices, together with routing them again to:
- The primary name menu
- A submenu
- A specified telephone quantity
- A consumer
- A voice mailbox
Suppose you decide to route callers again to a particular voice mailbox. In that case, you’ll be able to notify the related group members with push and voicemail-to-email notifications.
Alternatively, should you want to route callers to particular group members, you’ll be able to create dial-by-name directories that enable callers to attach with the appropriate individual.
Extensions
Talkroute provides limitless multi-digit extensions.
Extensions enable callers to kind in a quantity to entry particular group members and/or departments. It is as much as you whether or not you create single-digit extensions for a complete division or multi-digit extensions (three or four-digit direct dial extensions) that route callers on to group members. However, in both occasion, you are able to do this with Talkroute.
When built-in with Talkroute’s menus and submenus, you should use single-digit extensions to supply a number of choices, together with having the ability to route callers to:
- A single telephone
- A number of telephones
- Desktop customers
- An automatic message
- Voice mailboxes
Different Notable Options
As Talkroute has such an in depth suite of options, we’re unable to debate all of them in depth.
Nevertheless, to provide you a style of what else is on provide, we have rapidly listed a few of Talkroute’s different noteworthy options:
- Name recording: You may report inbound and outbound calls. Not solely is that this glorious for monitoring the help supplied to completely different purchasers, however it could possibly additionally come in useful for coaching functions.
- Hours of operation: Set when your group can settle for calls. You may specify an after-hours vacation spot to route calls and play an automatic message to these ringing outdoors your opening hours.
- Name stacking: This function ‘stacks’ incoming calls, I.e., callers are placed on maintain till somebody is on the market to talk to them. You may handle quite a few calls concurrently with out worrying about undesirable busy alerts.
- Customers and permissions: You management the extent of account entry your group members have.
- Caller ID: You may showcase your online business title and quantity to name recipients to point that you simply’re not a spam caller!
- Reporting: You may generate detailed experiences, together with the dates and instances of your calls, length, caller ID, the standing of all incoming and outgoing calls, and so forth. It’s also possible to export all this information.
Talkroute’s Pricing

We have now reached the purpose of this Talkroute evaluate the place we reveal how a lot TalkRoute will set you again.
So, under is a snapshot of Talkroute’s pricing plans in addition to what’s included in every package deal:
Fundamental
The Fundamental plan prices $19 a month, which supplies you:
- One consumer ($5 per extra consumer)
- One telephone quantity
- One mailbox
- Limitless calling
- Textual content messaging performance
- Video conferences
- Name forwarding and routing
- Entry to Talkroute’s desktop, cell, and net apps
Plus
The Plus plan will set you again $39 a month. Right here, you may get all the pieces listed within the Fundamental program, plus:
- Three customers included ($5 per extra consumer)
- Two telephone numbers
- Three mailboxes
- Menu choices
- Single digit extensions
- Simultaneous ring
- Dwell name transfers
- Hours of operation
Professional
For the Professional plan, you’ll be able to count on to pay $59 a month; this entitles you to all of the above, plus:
- Ten customers included ($5 per extra consumer)
- Three telephone numbers
- Ten mailboxes
- Submenus
- Multi-digit extensions
- Name recording
- Scheduled name forwarding
- Reporting (Downloadable name analytics)
- Voice Studio (Entry to 5 customized audio clips created by Talkroute’s in-house professionals)- Additional clips price $20.
- BAA (Enterprise affiliate agreements accessible)
Enterprise
Talkroute’s ultimate pricing plan relies on a customized quote, so you may need to contact them immediately for extra data.
Nevertheless, we all know you could count on the next to be included:
- You may register 20+ customers
- Bulk consumer pricing
- 10+ telephone numbers
- 20+ mailboxes
- SLA (Service degree agreements)
- Account administration
Talkroute’s Buyer Service

Talkroute’s buyer help providing is fairly spectacular. First off, there’s a web-based Assist Heart. Right here you may discover a helpful FAQs and tutorials part.
Additionally, from Talkroute’s assist heart, you’ll be able to schedule a free setup session (between 30 and 60 minutes)- so should you’re not sure tips on how to hit the bottom operating, by no means worry; Talkroute has you lined!
If that you must converse with a Talkroute group member (outdoors of the onboarding session), you’ll be able to e-mail them at [email protected] or [email protected], discuss through stay chat, or name them.
Please word that phone help is on the market on US and Canadian helplines: 800.747.2140 or 312.219.8705. Phone help is accessible Monday to Friday, 9:00 AM to 7:00 PM CST, and Saturday, 10:00 AM to five:00 PM CST.
Once more, stay chat help is US and Canadian primarily based and is on the market Monday to Friday from 9:00 AM to 7:00 PM CST and Saturday from 10:00 AM to five:00 PM CST.
Talkroute’s Professionals and Cons
We have lined a good quantity on this Talkroute evaluate, so let’s attempt to condense a few of what we have realized into a fast pro-cons checklist:
Professionals
- A number of Talkroute prospects reward its simple setup
- Others are a fan of their honest and reasonably priced pricing
- Just a few customers applaud Talkroute’s glorious buyer help
Cons
- In response to one consumer, TalkRoute lags often
- Apparently, TalkRoute does not work fairly as properly on Safari.
Talkroute Evaluation: My Last Ideas
So there you may have it; you have reached the tip of my Talkroute evaluate!
So, what’s my ultimate verdict?
All in all, I believe Talkroute is good for small companies that want an reasonably priced and easy-to-use digital telephone system to handle voice calls, textual content messages, and video conferences from their smartphones or desktops.
It is also price noting that Talkroute is a reasonably scalable system, so there is a good likelihood you will not outgrow Talkroute anytime quickly.
In case you’re on the fence about whether or not Talkroute is the appropriate answer for you, why not e book a free demo on their web site? Or make the most of their free seven-day trial? That is one of the best ways to see whether or not Talkroute meets your online business wants.
That is all for my Talkroute evaluate; let me understand how you get within the feedback field under!