InMoment Awarded Patent for Experience Improvement Platform

InMoment has been awarded a patent for its Experience Improvement (XI) Platform‘s distinctive back-end information aggregation and its buyer expertise (CX) system and strategies for processing very-large CX datasets.

TheXI Platform’s patented know-how permits it to obtain buyer suggestions information from a number of sources, together with surveys, social media, video, audio, and name middle transcripts. Its can seize, set up, and cleanse survey responses, name middle transcripts, and emails in the identical means. Each buyer expertise will be interpreted in context and instantly organized and prepared for evaluation and reporting.

The most recent patented know-how consists of the Workflow utility that may put together any information—operational, monetary, compliance, and extra—from its level of origin. It organizes and shows information in its unique format and sends it in actual time to a back-end storage location.

“At InMoment, we deal with constantly evolving a cutting-edge tech stack that leads the market in buyer perception and CX options,” stated Nitin Somalwar, chief know-how officer of InMoment, in a press release. “This extra patent showcases our built-in CX imaginative and prescient and our potential to attach important points of the shopper expertise, integrating disparate suggestions sources together with insights and actions so our prospects can keep forward of their friends. I am pleased with our distinctive engineering crew that has developed groundbreaking options like this patented know-how to convey the facility of billions of knowledge factors collectively to assist our prospects navigate the long run.”