Rethinking The Words You Should Lose for Those to Use

Marketing Podcast with Sam Horn

On this episode of the Duct Tape Marketing Podcast, I interview Sam Horn. She is the Founder and CEO of the Intrigue Company. She’s been a speaker for 3 TEDx talks and the creator of 10 books, together with Tongue Fu, POP!, SOMEDAY is Not a Day within the Week.

Her new e book Speaking on Eggshells: Smooth Expertise for Arduous Conversations, reveals you the way to converse up as a substitute of shut down, face challenges head-on as a substitute of working the opposite manner, and hold your cool even when others don’t.

Key Takeaway:

We have to begin making use of constructive communication methods to deal with on a regular basis character-building conditions, conflicts, and troublesome individuals. Sam emphasizes the significance of shifting from reactive and unfavourable responses to proactive and compassionate ones. With using particular phrases and approaches, people can interrupt patterns of negativity and encourage cooperation and understanding in varied settings, similar to within the office, household conflicts, and so forth.

This framework empowers individuals to take a special path and switch difficult conditions into alternatives for progress and improved relationships. Moreover, by maintaining these methods in thoughts and setting an excellent instance, people can affect others to create a constructive ripple impact of their private {and professional} lives.

Questions I ask Sam Horn:

[02:05] Does it seem to be we’re supplied extra character-building conditions as we speak than ever?
[05:16] You shared what might be the primary instrument from the e book and that’s this idea of phrases to lose, phrases to make use of. Might you clarify it?
[06:25] Let’s say you’re in an argument with anyone, you will have two totally different opinions. How would you body lose and use?
[09:30] Let’s discuss a quite common office state of affairs, a mistake is made on one thing that could be a large deal and there’s a finger-pointing occurring. How will we diffuse the blame sport utilizing these instruments?
[13:09] Is there a constructive strategy to deal with a bully?
[14:37] How can we follow the concepts you share in your e book and hold it prime of thoughts?
[17:18] May give us a concrete instance via a narrative of the frequent locations the place individuals use the concepts you’re mentioning?
[18:59] How may you make this a little bit of a motion the place individuals would begin educating this in faculties and folks would begin having not simply workshops, however teaching contained in the office?

Extra About Sam Horn:

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